Last updated: March 27, 2023

SHIPPING AND DELIVERY ( please read everything ) if you have any questions about our policy please reach out for clarification.

IF YOU ARE AFRAID YOUR PACKAGE WILL GET LOST IN THE MAIL PLEASE CHOOSE ONE OF THE SHIPPING OPTIONS THAT INCLUDE INSURANCE TO COVER LOST/STOLEN PACKAGES DURING TRANSIT. IF YOU CHOOSE THE FREE SHIPPING OPTION HER FLAWLESS HAIR IS NOT RESPONSIBLE FOR LOSS OR STOLEN PACKAGES. THE FREE SHIPPING OPTION DOES NOT COME WITH INSURANCE. 

Please refer to the estimated delivery times on each product page and your cart before you check out. Sometimes your order will arrive before that date but please do not reach out to ask when your order will be shipping before that date. 

If you choose FedEx 2 Day shipping or FedEx Overnight that does NOT mean your order will ship in 2-Days or overnight. 2-Day and Overnight refers to the shipping speed it will take to deliver to you after the processing time frame.

All orders go through a processing time frame. 

If you have an event coming up please order your hair as early in advance as possible to prevent unforeseen delays or order from the ready to ship. 

We encourage our customers not to make any hair appointments until YOU GET THE HAIR. Her Flawless Hair is not responsible for any cancellation fees or lost deposits! Do not make your hair appointment until the hair is physically in your hands. ​YOU CAN NOT GET A REFUND IF YOUR HAIR DOESN'T MAKE IT IN TIME. ​

If you need your hair shipped immediately please order from the READY TO SHIP.

Please make sure you include the correct address with the apartment number/ house number. If your package gets lost or rerouted it could take weeks to reroute it back to you. 

If your package is delivered to the wrong house please contact the shipping carrier FIRST. If you have any issues with delivery to your address please contact the shipping carrier FIRST. IF YOU NEED ASSISTANCE WITH CONTACTING THE SHIPPING CARRIER WE CAN ASSIST.

During the end of the year around holiday season transit times may be delayed. This is beyond our control. 

DURING USPS AND FED EX PEAK SEASON (NOV-JAN) PLEASE ALLOW ROOM FOR DELAYS.

IF YOUR BILLING AND SHIPPING ADDRESS DO NOT MATCH PLEASE CHECK OUT USING PAYPAL OR APPLE PAY! ​IF NOT YOUR ORDER MIGHT BE CANCELLED!

READY TO SHIP

Ready To Ship hair ships in 1 business day. If you place your order by 12noon ET your order will ship same day.

Only what says Ready To Ship is available for immediate shipping. If your order includes something that is not ready to ship your whole order will ship together. If you need the Ready To Ship part of your order to ship immediately you please place a separate order for that. 

 

LOCAL PICK UP (DMV AREA)

Local Pickups are offered in the DMV AREA when available. Pickups are announced on our Instagram and via email list. If you want to schedule a pick up, OR WANT TO KNOW WHEN THE NEXT PICK UP WILL BE use the instant chat feature or TEXT (202)731-6530.

If you order online NO YOU CAN NOT pick it up. Do not place any online order if you want to pick up your hair instead. 

​THERE IS A 50% DEPOSIT TO CONFIRM YOUR ORDER FOR PICK UPS. YOUR ORDER IS NOT CONFIRMED WITHOUT A DEPOSIT. 
APPLE PAY / ZELLE / CASH IS ACCEPTED FOR PICK UPS.